FAQ
What is Sterling silver?
All Pauline De Roover jewelry is made of Sterling silver, unless otherwise stated. Sterling silver means that 92,5% of this alloy consists of fine (pure) silver, and 7,5% of other metals (usually copper). The 7,5% of other metals are necessary to make the alloy strong enough. Sterling silver 925 is commonly used for jewelry. All Pauline De Roover jewelry is nickel free.
What is gold-plated silver?
The base of Pauline De Roover gold-plated silver jewelry is Sterling silver, which is coated with a layer of 18 carat yellow gold by means of galvanization. The thickness of this layer is expressed in microns. Pauline De Roover rings are plated with a layer of 5 micron, bracelets with 3 micron, necklaces and earrings are covered with 1 micron of 18 carat gold. All Pauline De Roover jewelry is nickel free. Over time, depending on use, care and skin type, the gold layer may fade away. We provide a gold-plating service to restore your beloved items. For extra information or questions about this service feel free to contact us.
What is 18 carat gold?
Pure gold is 24 carat, but since this is far too soft for jewelry, it is mixed with other metals to make it stronger. In 18 carat gold, 18 out of 24 parts are fine (pure) gold and the rest is a mix of other metals. You can also put it this way: the alloy of 18 carat gold consists of 75% pure gold and 25% of other metals (palladium, silver or copper), depending on the color you’re after; white, yellow or rosé gold. All our jewelry is nickel free.
How long does it take to ship my order?
Your order will be processed and shipped within 1-3 working days. It usually takes between 2 and 3 business days for deliveries within Belgium and between 3 and 7 business days to other destinations in Europe. International delivery times vary depending on the country of destination.
Custom duties and fees vary by country and may cause a delay on the delivery time. All custom duties and fees are at the customer’s expense. We cannot be held responsible for extra costs and / or delays.
Can I track my package?
You will always receive a tracking number once your order has been shipped, so you can easily trace it at all times. Depending on the country of destination, we work with bpost, PostNL and DPD.
How much is the shipping cost in Belgium and The Netherlands?
The shipping fee for deliveries within Belgium and to the Netherlands is 10 euros. For other destinations within Europe, the shipping costs vary depending on the specific location. For insured shipments of jewelry valued above €500, additional shipping costs apply. In Belgium, the fee for insured shipments is €15, while in the Netherlands, it is €20. Please note that all returns and extra shipments are at the customer's expense. For these extra shipments, the charged fee is €10 for Belgium and the Netherlands.
How much is the cost for international shipments?
The cost for international shipments varies between €15 and €50, depending on the destination country. To determine the exact shipping price for your desired location, please proceed to the checkout process on our website. During checkout, you will be prompted to enter the country of delivery, and our web shop will automatically calculate the appropriate shipping fee based on your selection.
Shipment damaged or lost?
Pauline De Roover cannot be held responsible for any damage to the package or loss of the package, during the shipment.
Can I buy a gift card online?
Gift vouchers can be purchased through our website. When you buy a gift voucher online, you can choose from our fixed value vouchers and a digital version will be sent to you by email. Each voucher has a unique code, which can be entered at the checkout when ordering online and the amount will be automatically deducted.
Does my gift card expire?
Pauline De Roover gift cards are valid for one year from the date of purchase. Please note that gift vouchers cannot be returned, cancelled, or exchanged for cash or any other form of payment.